The Cove Eleuthera Privacy Notice
Updated December 16, 2021
What data do we collect?
When you visit the Website, the website host collects certain data about the computer accessing the Website and provides it to us, including the IP Address, session, views, engagement (including specific clicks and the time spent on specific pages), the channel and channel type you arrived from, keywords or other marketing behavior you typed to arrive at the Website, your computer’s operating system, browser and device, as wells as your location based on your IP address.
If you choose to contact us through the Website, The Cove Eleuthera collects the following personal information: your name, email address, and phone number(s). If you purchase products or make a reservation though the Website, we and our central reservations partner also collect your mailing address and credit card information.
How do we collect your data?
You directly provide The Cove Eleuthera with most of the data we collect. We collect data and process data when you use our Website, contact us by telephone or email, make reservations, and voluntarily provide us information by responding to an email or postal mail survey. We also collect data from opt-ins you make from third-party websites to receive information from us. Please note that Facebook, DoubleClick and other advertising platforms collect data from you if you visit those websites or click on ads displayed there. We do not control the data they collect or what they do with it, and we refer you to their privacy policies for more information.
We also collect data indirectly from third-party mailing and emailing lists.
How will we use your data?
The Cove Eleuthera takes the utmost care to ensure that the personal information we obtain from you is used only in ways you are aware of and are agreeable to.
The Cove Eleuthera collects your data so that we can process your queries entered on the Website, manage your registration, and provide technical support.
The Cove Eleuthera will share your data with Enchantment Group and other properties in its portfolio including Mii amo, The Tides Inn, and Enchantment Resort, for them to market their services to you. The Cove Eleuthera will also share your data with our trusted business partners.
When The Cove Eleuthera processes your reservation and charges, it will send your data to, and also use the resulting information from, transaction partners and credit reference agencies to prevent fraudulent purchases.
Other than the sharing we describe in this Privacy Notice, The Cove Eleuthera will not sell to or otherwise share your data with third-parties except that:
The Cove Eleuthera will, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets or rights of The Cove Eleuthera or to protect the Website from unauthorized use or misuse.
The Cove Eleuthera will disclose information when required by law, however, only to the extent necessary.
How do we store your data?
The Cove Eleuthera securely stores your data on servers located in the US.
The Cove Eleuthera will keep your data for at least 10 years.
What are your data protection rights?
You are entitled to the following:
The right to access – You have the right to request copies of your personal data from The Cove Eleuthera. We may charge you a small fee for this service.
The right to rectification – You have the right to request that The Cove Eleuthera correct any information you believe is inaccurate. You also have the right to request The Cove Eleuthera complete the information you believe is incomplete.
The right to erasure – You have the right to request that The Cove Eleuthera erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that The Cove Eleuthera restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to The Cove Eleuthera’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that The Cove Eleuthera transfer the data that we have collected to another organization, or directly to you, under certain conditions.
You can set your browser not to accept cookies. However, our Website features may not function as a result.
Children’s Privacy & Parental Consent
You must be at least 18 years old to make reservations or submit personal information on our Website. Should The Cove Eleuthera inadvertently acquire personal information or any other data from users under the age of 18, The Cove Eleuthera will not knowingly provide this data to any third party for any purpose except when required by law.
Privacy policies of other websites
Privacy Notice Modifications
The Cove Eleuthera reserves the right to change this Privacy Notice at any time. The updated notice will be found at www.thecoveeleuthera.com/privacy-policy
If you have any questions about The Cove Eleuthera’s privacy notice, the data we hold on you, or you would like to exercise one of your data protection rights, please contact:
Kristin Gassick, Data Privacy Officer
1 (480) 264-3000